Mastering Conflict Resolution
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How To Turn Around Your Customer Relationships:
Everything I Know About Customer Service I Learned in Prison
If you rule with an iron fist, you’ll likely have a lot more unhappy customers. But you can’t let the inmates run the asylum! There’s a way to have guidelines and still have happy customers. It all boils down to managing their expectations. This workshop gives your people strategies for explaining the guidelines and managing expectations so the results are happier customers.
Eye of The Hurricane: Surviving and Thriving During Conflict
This is the workshop that will empower your managers to be masters of conflict resolution, no matter who is involved or how complicated the problem.
Lead, Follow or Die: Lessons from Maximum Security
Your people will discover lessons learned from Neil’s work in the prison system where there is no option but to follow orders. In every organization there are times when the leadership is wrong, but constantly questioning leadership will cause your whole system to fall apart. This workshop empowers your people with the skills to know which battles to pick and how to pick them effectively. Plus …
• When is the right time to fight for what you know is right? And how to handle it when you do.
• When blindly following could get you in trouble.
• Why sometimes you have to follow what management says (even if you know they’re wrong)